Home → Customer Analytics & Intelligence
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Customer Analytics & Intelligence
Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?
From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m
CX TV
Agents in Action: Moving from Chatbots to Real Operational Impact
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Is Your Approach to Dirty Data Killing Your AI Implementation?
Big CX News from Salesforce, Zoom, Talkdesk & Five9
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
How Conversational AI is Transforming the Modern Contact Center
CRM & Customer Data Management
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Why Government Contact Centers Are Embracing AI – And What Comes Next
