Innovators in the world of voice authentication and security, Pindrop, recently announced their Deep Voice biometric engine – a system which accesses top-of-the-line neural network technology for speaker recognition, to help companies separate suspected fraudsters from authentic callers solely by analysing voice patterns.
Pindrop has earned quite a reputation in the UC space by leading the way in voice security with top-of-the-line solutions for security and fraud prevention. Currently, Pindrop technology protects some of the biggest insurers, banks, and retailers in the world, with their unique form of patented machine learning technology.
The “Deep Voice” engine, created by Pindrop has helped the company to take their market potential to the next level. In fact, analysts predict that the Pindrop now has a possible value of up to $7.8 billion thanks to the creation of Pindrop Passport.
What is Pindrop Passport?
Passport by Pindrop is the company’s multi-factor solution for advanced authentication which works on the Deep Voice engine to passively identify the authenticity of callers based on their device, behaviour, and various voice factors. The Passport system uses the Deep Voice biometric engine to ensure that each caller can be identified based on their speech, regardless of whether they’re speaking to a live agent or IVR.
According to the Co-founder and CEO of Pindrop, Vijay Balasubramaniyan, the Deep Voice engine will unlock new opportunities for the company as voice continues to be a huge resource in the communication world. As security and trust become more crucial for consumers and brands alike, the Pindrop product expansion will help companies to reimagine the customer experience (CX).
The Deep Voice biometric system was designed by Pindrop innovators in an effort to address some of the existing shortcomings that plague contact centres and enterprises today, such as poor call quality, and poor enrolment rates. What’s more, the system offers enterprise-grade voice security by detecting issues like voice distortion and voice synthesis – supporting the next age of chatbots, virtual assistance, and exceptional CX.
A Passport to Better Voice Recognition
Pindrop Passport is designed using three core elements of machine learning, including:
- The Pindrop “Phoneprinting” technology
- Pindrop “Toneprinting” behavioural analysis
- Pindrop “Deep Voice” biometrics engine
As a system that can run automatically in the background of each call, Passport identifies that each caller in your network is who they say they are, based on what they do, what they say, and where they call you from. This system is intended to replace other authentication forms that may not be as secure – including the outdated process of asking customers security questions that include information you can usually find on their social media pages.
According to Pindrop, the enterprise will be able to use Pindrop to reduce call centre handling times by up to 55 seconds and minimise costs by as much as $1.00 per call.
