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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Vonage, AWS Unite to Protect Businesses from Fraud
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
The Best Customer Experience Analytics Tools for 2024
Say Hello to Rufus: Amazon’s New Chatbot
With More Powerful Data and Devices Come New Security Risks
600 Job Losses Loom After Birmingham City Council’s Spectacular ERP Fail
The Purge Continues! Twilio to Shutter Authy’s Desktop App
Vodafone Teams Up with Microsoft to Transform Customer Experiences with GenAI
Voice 2.0 and the Rise of Intelligent Voice in CX
Gartner Magic Quadrant for Strategic Cloud Platform Services 2023
Salesforce’s Latest Innovation Turns Unstructured Data Into Actionable Intelligence
Cisco to Acquire Networking and Security Startup Isovalent
Twilio Turns to Qatalyst Partners to Defend Against Activist Investors
Sabio Looks to Drive Greater Value from Data and AI
Can Web3 and NFTs save your customer loyalty program?
Contact Center
Do You Want a Better Customer Experience in 2024? Why Leading With Humans is Best for AI
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Protecting Customer Data in the Face of Cyberattacks
