LeapXpert has launched a first-of-its-kind solution to capture and enable enterprise communications on iMessage.
Describing itself as a “responsible business pioneer”, LeapXpert has now released Governed Mode, via its LeapXpert Communications Platform.
The platform captures and facilitates conversations on iMessage between clients and employees through Leap Work and Leap Work for Microsoft Teams.
As a result, businesses gain visibility and control of iMessage business conversations and maintain compliance with recordkeeping regulations.
Dima Gutzeit, Founder & CEO of LeapXpert, said:
Many financial institutions want to use iMessage to keep up with client demands, but some corporate policies do not permit the use of native consumer messaging apps.
“The Governed Mode, which enables iMessage conversations from our app, Leap Work, addresses this need.
“Additionally, many of our customers are moving to Microsoft Teams as the single platform for internal and external communication, and it is natural that iMessage should be part of the offer.”
Last year, LeapXpert introduced the predecessor to Governed Mode, called Native Mode.
Native Mode enabled companies to capture messages sent via iMessage, allowing enterprise employees to begin using the channel as a means of communicating with clients.
Governed Mode takes this solution a step further, adding real-time visibility to client conversations.
Using LeapXpert’s desktop, iOS, and Android app, employees can now communicate using corporate and personal devices.
Integrations with archiving systems allow IT teams to access and store conversations and controls, such as Data Leakage Prevention, antivirus, and Content Disarm Reconstruction (CDR), to ensure compliance and that corporate policies are being met.
The solution is being showcased at upcoming events, including XLoD in New York, FINRA’s Annual Conference in Washington DC, Global Regtech Summit in London, and Banking Tech Awards USA 2023 in New York.
At the latter event, LeapXpert has been shortlisted for the FinTech Start-up of the Year award.
Avi Pardo, Co-founder & CRO of LeapXpert, commented: “In the last two years, we’ve encountered a growing demand for iMessage support, particularly in the US.
“We’re pleased to share that this new solution is being rolled out with four tier 1 global financial institutions and we expect to bring it to hundreds of thousands of enterprise users within a year.
“It will ensure that our customers are compliant with regulations while allowing employees to separate personal and business communications.
“Moreover, enterprise employees can maintain a single corporate identity with one number for iMessage, WhatsApp, and other channels, enabling seamless client communication.”
CX Today has created a Compliance Market Map, which lists some of the biggest compliance vendors in the industry, including Avaya, Theta Lake, Dubber, Twilio, Cisco, Tollring, Genesys, 8×8, Verint, and more.
In April 2023, Gennadiy Bezko, CEO of MiaRec, shared some insights to help companies avoid compliance fines.
With major companies like Amazon, Instagram, T-Mobile, and Meta having to pay out hundreds of millions of dollars, it means no business is immune from these fines.
Yesterday, in fact, Meta was fined a record $1.3 billion for Facebook’s illegal data transfers from Europe to the U.S.
That is on top of the $277 million it was fined in 2018 and 2019 for sharing personal information.
While the fines are relatively small to a company like Meta, which earned $117 billion last year alone, compliance solutions such as Governed Mode can help companies to avoid these pay-outs altogether.