SAP has announced a new offering that will help organisations link experience data from user surveys to underlying IT systems and allow them to optimise their end-to-end business processes.
The journey to process analytics capabilities within SAP Signavio software recently completed beta testing with over 25 companies globally.
SAP also announced that SAP Signavio will be a brand of SAP, following the company’s commitment to the business process management market.
Gero Decker, Co-Founder of Signavio and now Co-General Manager, SAP Signavio, SAP, said: “Consistent feedback from customers validates our beliefs when we joined with SAP just over a year ago.”
“Our business process transformation portfolio is giving organizations a new, data-driven way of identifying touch points where they can remove friction and create delight for employees, suppliers, and customers.”
SAP acquired Signavio in March 2021 to create “the most comprehensive solutions” in the business process transformation market.
Rouven Morato, Co-General Manager, SAP Signavio, SAP, said: “With the availability of journey to process analytics, we are taking the first step in demonstrating the profound effect of bringing Signavio into SAP.”
“Bringing experience data into the equation gives our customers previously missing insights into how internal operations impact end users. The new SAP Signavio brand represents our belief that business process transformation is foundational to creating the agility, resilience and responsiveness required in today’s world.”
Back in November, SAP partnered with Qualtrics to streamline travel and expense management in hybrid workplaces.