Champions Take the Stage: Announcing CX Awards 2024 Winners!

Discover which customer experience innovators, leaders, and teams have walked away as winners

CX Awards Winners
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Published: February 29, 2024

Charlie Mitchell

The CX Awards celebrates the very best in customer experience innovation and leadership.

Each year, it gets bigger, with more entrants, categories, and eyes on the winner’s ceremony.

The entrants include everyone from big-name brands and visionary vendors to excellent end-users – all pushing the CX space forward.

To get as far as the final is an amazing achievement. Yet, some have gone one step further to claim the 2024 CX Awards winner mantle.

Below, we reveal all and shine a light on the worthy winners.

CX Awards 2024 Winners

Congratulations to all of our 20 CX Awards winners!

Some entrants that came oh so close have also received highly commended (HC) recognition from our expert judges. So, kudos to all of you, too!

Technology Awards

Best Virtual Agent Platform

  • Vonage – WINNER
  • NICE
  • PolyAI – Highly Commended

Best Workforce Engagement Management (WEM) Solution

  • Calabrio
  • Voss

Best Loyalty Management Platform

  • SugarCRM – WINNER
  • Concentrix – Highly Commended
  • Pushly

Best Microsoft Teams Contact Center Solution

  • AudioCodes – WINNER
  • Contact Center 4ALL
  • Content Guru
  • Vonage

Best Enterprise Contact Center Platform

  • Content Guru – WINNER
  • Avaya
  • UJET
  • Verint
  • Webex by Cisco – Highly Commended

Best Mid-Market Contact Center Platform

  • Puzzel – WINNER
  • 8×8 – Highly Commended
  • Broadvoice
  • Zoom – Highly Commended

Best Conversational Intelligence Solution

  • Invoca – WINNER
  • CallMiner
  • Tethr
  • Verint – Highly Commended

Best Customer Experience BPO

  • Standard Focus – WINNER
  • EXL
  • Premier BPO

Best CRM Platform

  • Zoho – WINNER
  • Freshworks
  • Salesforce
  • SugarCRM

Best CPaaS Platform

  • Webex by Cisco – WINNER
  • Tata Communications
  • Vonage – Highly Commended

Best Use of AI

  • Verint – WINNER
  • Dialpad
  • Zenarate
  • Zoom – Highly Commended

Best Use of Generative AI

  • Chattermill – WINNER
  • Local Measure – Highly Commended
  • Quiq – Highly Commended
  • Talkdesk

Most Innovative Product

  • Google Cloud – WINNER
  • 8×8 – Highly Commended
  • – Highly Commended
  • NICE
  • Vonage

Best Overall CX Solution

  • Freshworks
  • Google Cloud
  • Sprinklr – Highly Commended
  • Vonage

People & Transformation Awards

Best Customer Experience Team of the Year

  • American Medical Association – WINNER
  • Cazoo
  • Premier BPO
  • Qashier

Best CX Deployment

  • bp pulse – WINNER
  • Haven
  • Stellar Elements – Highly Commended

CX Leader Of The Year

  • Shannon Truax, M&T Bank – WINNER
  • Sameer Maskey, FuseMachines
  • Trista Walker, BNO – Highly Commended
  • Carolyn Pampino, SmartBear,
  • Gaurav Ghai, Quantiphi

Rising Star – Individual

  • Daniel Smith, Premier BPO – WINNER
  • Luke Cartwright, Miral Destination
  • Ryan Woodward, Veteran Affairs
  • Nick Brunker, VML

Rising Star – Organization

  • Cresta – WINNER
  • Contact Systems
  • Qashier

Women In CX Technology

  • Rebecca Achariyakosol, Lenovo – WINNER
  • Allie Webster, Microsoft
  • Christine Mooney, bp pulse – Highly Commended
  • Sussanah Baque, SCIEX
  • Tara Aldridge, Vonage

The CX Awards 2024: That’s a Wrap

With hundreds of entrants, each and every finalist has achieved something special in making it to the award finals.

Unfortunately, only a select few could win, and those who have gone all the way went above and beyond to demonstrate leadership in their category.

As such, we must give a massive congratulations to all our worthy winners.

Also, we would like to thank each of our 16 expert judges who took the time to meticulously examine every application and determine the winners. You give our awards huge credibility!

In 2025, when the CX Awards return, we’d love to have all of the winners, finalists, and judges join us again for another customer experience bonanza.

Until then, keep your eyes peeled for a series of interviews with our winners, who will share their vision for the future of their category.

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