The CX Awards celebrates the very best in customer experience innovation and leadership.
Each year, it gets bigger, with more entrants, categories, and eyes on the winner’s ceremony.
The entrants include everyone from big-name brands and visionary vendors to excellent end-users – all pushing the CX space forward.
To get as far as the final is an amazing achievement. Yet, some have gone one step further to claim the 2024 CX Awards winner mantle.
Below, we reveal all and shine a light on the worthy winners.
CX Awards 2024 Winners
Congratulations to all of our 20 CX Awards winners!
Some entrants that came oh so close have also received highly commended (HC) recognition from our expert judges. So, kudos to all of you, too!
Technology Awards
Best Virtual Agent Platform
- Vonage – WINNER
- NICE
- PolyAI – Highly Commended
Best Workforce Engagement Management (WEM) Solution
- NICE – WINNER
- Calabrio
- Voss
Best Loyalty Management Platform
- SugarCRM – WINNER
- Concentrix – Highly Commended
- Pushly
Best Microsoft Teams Contact Center Solution
- AudioCodes – WINNER
- Contact Center 4ALL
- Content Guru
- Vonage
Best Enterprise Contact Center Platform
- Content Guru – WINNER
- Avaya
- UJET
- Verint
- Webex by Cisco – Highly Commended
Best Mid-Market Contact Center Platform
- Puzzel – WINNER
- 8×8 – Highly Commended
- Broadvoice
- Zoom – Highly Commended
Best Conversational Intelligence Solution
- Invoca – WINNER
- CallMiner
- Tethr
- Verint – Highly Commended
Best Customer Experience BPO
- Standard Focus – WINNER
- EXL
- Premier BPO
Best CRM Platform
- Zoho – WINNER
- Freshworks
- Salesforce
- SugarCRM
Best CPaaS Platform
- Webex by Cisco – WINNER
- HORISEN
- Tata Communications
- Vonage – Highly Commended
Best Use of AI
- Verint – WINNER
- Dialpad
- Zenarate
- Zoom – Highly Commended
Best Use of Generative AI
- Chattermill – WINNER
- Local Measure – Highly Commended
- Quiq – Highly Commended
- Talkdesk
Most Innovative Product
- Google Cloud – WINNER
- 8×8 – Highly Commended
- Hear.ai – Highly Commended
- NICE
- Vonage
Best Overall CX Solution
- UJET – WINNER
- Freshworks
- Google Cloud
- Sprinklr – Highly Commended
- Vonage
People & Transformation Awards
Best Customer Experience Team of the Year
- American Medical Association – WINNER
- Cazoo
- Premier BPO
- Qashier
Best CX Deployment
- bp pulse – WINNER
- Haven
- Stellar Elements – Highly Commended
CX Leader Of The Year
- Shannon Truax, M&T Bank – WINNER
- Sameer Maskey, FuseMachines
- Trista Walker, BNO – Highly Commended
- Carolyn Pampino, SmartBear,
- Gaurav Ghai, Quantiphi
Rising Star – Individual
- Daniel Smith, Premier BPO – WINNER
- Luke Cartwright, Miral Destination
- Ryan Woodward, Veteran Affairs
- Nick Brunker, VML
Rising Star – Organization
- Cresta – WINNER
- Contact Systems
- Qashier
Women In CX Technology
- Rebecca Achariyakosol, Lenovo – WINNER
- Allie Webster, Microsoft
- Christine Mooney, bp pulse – Highly Commended
- Sussanah Baque, SCIEX
- Tara Aldridge, Vonage
The CX Awards 2024: That’s a Wrap
With hundreds of entrants, each and every finalist has achieved something special in making it to the award finals.
Unfortunately, only a select few could win, and those who have gone all the way went above and beyond to demonstrate leadership in their category.
As such, we must give a massive congratulations to all our worthy winners.
Also, we would like to thank each of our 16 expert judges who took the time to meticulously examine every application and determine the winners. You give our awards huge credibility!
In 2025, when the CX Awards return, we’d love to have all of the winners, finalists, and judges join us again for another customer experience bonanza.
Until then, keep your eyes peeled for a series of interviews with our winners, who will share their vision for the future of their category.
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