You’re Invited: Join Us to Celebrate Excellence at CX Awards 2024

It’s almost time to meet the 2024 winners!

You're Invited Join Us to Celebrate Excellence at CX Awards 2024 - CX Today News
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Published: February 22, 2024

Rhys Fisher

Don’t Miss Out – Set A Reminder Now!

There is just a week to go until the CX Awards Final, where the cream of the customer experience crop vie for 20 prestigious prizes.

Just making it to this stage is a tremendous feat, with finalists impressing our judges with their innovation and leadership.

Yet, now it’s almost time to celebrate the small fraction of entrants that have gone all the way to claim a coveted CX Award.

To join us in raising a glass to them, register now and join us for the live event this Leap Year: Thursday, the 29th of February, 2024, at 16:00 (GMT).

Hosted by Charlie Mitchell, Senior Editor at CX Today, and Clare Muscutt, Founder of Women In CX, you’ll be in safe hands as the pair guide you through the 30-minute ceremony.

With lots of prizes up for grabs, our highly-respected judging panel will provide valuable insights into their selections and highlight what sets the winners apart.

But before you grab your popcorn, let’s quickly recap the finalists for the CX Awards 2024.

Technology Awards

Best Virtual Agent Platform

  • NICE
  • PolyAI
  • Vonage

Best Workforce Engagement Management (WEM) Solution

  • Calabrio
  • NICE
  • Voss

Best Loyalty Management Platform

  • Concentrix
  • Pushly
  • SugarCRM

Best Microsoft Teams Contact Center Solution

  • AudioCodes
  • Contact Center 4ALL
  • Content Guru
  • Vonage

Best Enterprise Contact Center Platform

  • Avaya
  • Content Guru
  • UJET
  • Verint
  • Webex by Cisco

Best Mid-Market Contact Center Platform

  • 8×8
  • Broadvoice
  • Puzzel
  • Zoom

Best Conversational Intelligence Solution

  • CallMiner
  • Invoca
  • Tethr
  • Verint

Best Customer Experience BPO

  • EXL
  • Premier BPO
  • Standard Focus

Best CRM Platform

  • Freshworks
  • Salesforce
  • SugarCRM
  • Zoho

Best CPaaS Platform

  • Tata
  • Vonage
  • Webex by Cisco

Best Use of AI

  • Dialpad
  • Verint
  • Zenarate
  • Zoom

Best Use of Generative AI

  • Chattermill
  • Local Measure
  • Quiq
  • Talkdesk

Most Innovative Product

  • 8×8
  • Google Cloud
  • ai
  • NICE
  • Vonage

Best Overall CX Solution

  • Freshworks
  • Google Cloud
  • Sprinklr
  • UJET
  • Vonage
  • Transformation Awards

Best Customer Experience Team of the Year

  • American Medical Association
  • Cazoo
  • Premier BPO
  • Qashier

Best CX Deployment

  • BP
  • Haven
  • Stellar Elements

People Awards

Alongside the winners, the finalists will also be announced for the following awards:

  • Rising Star – Organization
  • Rising Star – Individual
  • Women In CX Technology
  • CX Leader Of The Year

We Can’t Wait to Celebrate With You!

Join us in celebrating the pinnacle of customer experience innovation, transformation, and leadership at the 2024 CX Awards!

It isn’t just an opportunity to celebrate achievements, it’s also the chance to discover the standout brands that are revolutionizing their industries and setting new benchmarks with leading-edge thinking and tech.

In just 30 minutes, gain invaluable insights into the leading innovators shaping the customer experience landscape.

Register now to ensure you don’t miss out on this extraordinary event!


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