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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
Marketing & Sales Technology
The Future of AI in Marketing: Inside the 2030 Martech Toolkit
Evaluating Cross-Channel Vendors: What “Shared Customer Memory” Really Means
AI & Automation in CX
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Unified Journey Orchestration vs Marketing Automation: The Difference Most CX Leaders Learn Too Late
Using Data Analytics to Retain Customers and Protect Revenue
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
Zeta Global Partners With Open AI To Expand Marketing Capabilities
Customer Analytics & Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
The AI Agent Training Guide: Training AI Safely with Real Customer Journeys
Evaluating AI Personalization Engines: Avoiding Over-Messaging and Endless Repetition
Event-Driven Orchestration in Retail: Turning Micro Moments into Margin
AI RevOps Is About to Reshape Your Entire Revenue Org: Inside the Rise of Agentic AI Revenue Teams
The Future of CX in Telecom & Utilities: Event-Driven Orchestration Explained
How to Evaluate AI Transparency in Marketing Tools: The New Dealbreaker Hiding in Your MarTech Stack
The 5 Superpowers of Copilots for Sales
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
