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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
CRM & Customer Data Management
Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
AI & Automation in CX
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
Traditional Research Is Out: Could This Be The Last Year We Use Search Engines?
Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution
Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations
Martech Tools Explained: Creating the Best Customer Journey
LinkedIn Introduces SMB-Targeted Capabilities to Improve Outreach and Tackle Fragmentation
Sales Automation Without Sales Alienation: A Strategic Guide for Enterprise Buyers
Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
How Customer Communities Became a New Revenue Channel
How Sales Enablement Technology Will Transform the Revenue Team by 2030
Designing Bot-Aware Journeys for Sales Funnels: Preparing for the New Age of Machine Customers
SAP Demo Data Personalization Add-On Enhances Customer-Focused Demonstrations
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Contact Center & Omnichannel
Avaya’s New Product Marketing VP on Latest AXP Innovations
