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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
CRM & Customer Data Management
Using CRM Pricing Models in the AI Era, What’s Going to Change?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Cisco Introduces the Webex Contact Center for Salesforce
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
The Latest BIG News from Cisco, Salesforce & Accenture
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Explainer: Reducing Time To Resolution with CX Automation
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
