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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
Marketing & Sales Technology
Sales Automation: How to Cut Admin and Sell More
How AI Helps CMOs Hit Key Marketing KPIs Faster
3 Ways CMOs can use AI to Drive Personalization, Prediction, and Content
The Ultimate Guide to Sales & Marketing Technology
CRM & Customer Data Management
Using CRM Pricing Models in the AI Era, What’s Going to Change?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Cisco Introduces the Webex Contact Center for Salesforce
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
The Latest BIG News from Cisco, Salesforce & Accenture
Salesforce Axes Search In Favor of Agentforce, Users Push Back
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
