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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Customer Analytics & Intelligence
Introducing SO Connect: A Marketing Solution for Offline Businesses
Contact Center & Omnichannel
NewVoiceMedia Appoints John Eng as New Chief Marketing Officer
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
