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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
Marketing & Sales Technology
Buyer Attention Waning? Marketing Fatigue Is Killing Your Funnel
AI & Automation in CX
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
Upskilling Sales Teams for Enterprise AI Adoption
Machine Customers and Sales: How CROs Can Prepare for the $30 Trillion Opportunity
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
5 Things To Do Before You Buy Your Next Martech Tool
Generative Engine Optimization: Designing “AI-Readable” Content for New Machine Customers
How to Use Data Analytics to Stop Customer Churn
The CEO’s Guide to Unified Customer Experience – When Marketing, Sales & Service Finally Connect
Sales Automation: How to Cut Admin and Sell More
How AI Helps CMOs Hit Key Marketing KPIs Faster
3 Ways CMOs can use AI to Drive Personalization, Prediction, and Content
The Ultimate Guide to Sales & Marketing Technology
CRM & Customer Data Management
Using CRM Pricing Models in the AI Era, What’s Going to Change?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Cisco Introduces the Webex Contact Center for Salesforce
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
