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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
CRM & Customer Data Management
Dreamforce 2025: What Might Salesforce Unveil?
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
HubSpot INBOUND 2025: The Top 10 Announcements
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Big CX News from Verint, Accenture, Google & Avaya
Customer Analytics & Intelligence
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
