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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
CRM & Customer Data Management
Microsoft vs. Salesforce: How Do They Compare on CRM?
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
HubSpot Has Rebuilt Its Funnel, and It’s Working
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Salesforce & ServiceNow Invest $1.5BN in Genesys
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Is Salesforce the CRM Villain of 2025?
10 Agentforce Case Studies, and What We Learned from Them
Marketing & Sales Technology
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
15 Use Cases for Generative AI in Marketing
15 Use Cases for Generative AI in Sales
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
