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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
CRM & Customer Data Management
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Salesforce & ServiceNow Invest $1.5BN in Genesys
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Is Salesforce the CRM Villain of 2025?
10 Agentforce Case Studies, and What We Learned from Them
Marketing & Sales Technology
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
CX TV
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
15 Use Cases for Generative AI in Marketing
15 Use Cases for Generative AI in Sales
Big CX News from Salesforce, HubSpot, Adobe, & Everise
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown
Big CX News from Mitel, Google, HubSpot, & Gong
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
