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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
CRM & Customer Data Management
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Contact Center & Omnichannel
Big CX News from Microsoft, Salesforce, Cisco & NiCE
The Google-Salesforce Customer Data Breach: What Really Happened?
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Customer Analytics & Intelligence
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Microsoft vs. Salesforce: How Do They Compare on CRM?
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
HubSpot Has Rebuilt Its Funnel, and It’s Working
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Salesforce & ServiceNow Invest $1.5BN in Genesys
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
