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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
CRM & Customer Data Management
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
15 Customer Experience Technology Predictions for 2025
10 CRM Platform Providers to Watch Out for in 2025
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Big CX News from Salesforce, HubSpot, Microsoft & Five9
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
HubSpot’s Pricing Gamble Pays Off. Should Others Follow?
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ
The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya
HubSpot Acquires Mindstream, Expands Its Media Network
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
