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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
CRM & Customer Data Management
HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI
The Forrester Wave for CRM Software 2025: Top Takeaways
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
HubSpot Sales Hub: An Introduction, Features, & Pricing
Customer Service CRM Features: 20 Features to Look Out For
Customer Service CRM: The Latest Trends, Features, & Providers
HubSpot Service Hub: An Introduction, Features, & Pricing
HubSpot Smart CRM: Everything You Need to Know
What Is HubSpot Breeze, and How Does It Work?
Big CX News from Google, Cisco, HubSpot, & Pega
Customer Analytics & Intelligence
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
7 CRM Solutions for Small Businesses to Consider in 2025
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
