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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
CRM & Customer Data Management
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”
Workbooks Promises “No Bullsh*t CRM”
The Latest BIG News from HubSpot, Google, Salesforce, & Meta
CX TV
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Gartner Magic Quadrant for Content Marketing Platforms 2024
Customer Analytics & Intelligence
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Avaya’s New Product Marketing VP on Latest AXP Innovations
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
NICE Drops an “Aggressive” Marketing Campaign for Enlighten AI
Marketing & Sales Technology
The Power of Regret: From Customer Nightmare to Marketing Tool
CX and Marketing Should Join Forces to Realise the Full Potential of AI
5 Must-Have Solutions for Service and Marketing Teams
Gartner Magic Quadrant for Multichannel Marketing Hubs 2023
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
