Agents to supplement your human team
In the age of digital customer experience, your clients expect faster, more convenient interactions. Today, virtually every consumer is already empowered by the online world. Your clients come to you through multiple channels, like SMS and chat, and they expect you to provide the same consistent experience from one avenue to the next.
In this increasingly complex environment, it’s often difficult for companies to provide the 24/7 aligned support clients need. This is where solutions like the Storm Machine Agents from Content Guru come in. Created to reduce the pressure on human agents, Machine Agents are bots capable of responding to customer questions 24/7.
The Storm Machine Agent provides contact centres with the always-on, AI-powered robotic workforce they need to supplement human employees and keep customers happy. Let’s take a closer look at what Storm Machine Agents can do.
As customers continue to demand more from the companies they interact with, business leaders are increasingly turning to bots and automated systems to supplement and support the human team. The storm Machine Agents from Content Guru are an excellent example of the kind of help available today. These AI-empowered tools can respond instantly to all kinds of customer questions and queries, no matter the time of day.
Machine agents offer support and guidance and multiple levels of contact centre operations, with powerful AI capabilities to enhance end-to-end efficiency and provide seamless experiences for everyone involved. Features include:
Perfect for use alongside the storm contact centre environment from Content Guru, the storm Machine Agent bots aren’t a solution intended to replace the human agent. Instead, these tools offer an excellent source of additional support for employees otherwise overworked and overwhelmed by the changing customer journey.
The powerful AI-focused capabilities of Machine agents supplement existing human employees. Companies can even manage their human employees and robotic agents through the same storm FLOW service management tool.
The storm Machine Agent offering from Content Guru is an excellent way for companies to access high-quality virtual agents without unnecessary complexity. Storm can access best-in-class capabilities from prominent hyper-scale engines like IBM Watson and Google Cloud, to ensure complex processes happen automatically, and at speed.
The storm solution also works well with other Content Guru offerings and integrations, so you can build the intelligent environment best suited for your customers and team. Some of the most significant benefits of the Content Guru storm Machine Agents feature include:
If you’re already using the storm ecosystem for contact centre management, or you just need a better way to interact with customers at scale, the Machine Agents could be a great investment. Today’s companies are struggling to find ways of engaging their audience through multiple channels, in a world where instant responses are the standard.
Content Guru’s storm Machine Agents enable quick and effective self-service, along with 24/7 access to information. The result is happier customers, and more empowered agents, who can focus their attention on the issues most in need of human creativity.
Bots capable of empowering and enhancing the performance of human agents are growing increasingly common in today’s digital world. When your clients expect 24/7 service, it’s practically impossible to deliver results with human agents alone. Access to intelligent tools like the Content Guru Machine Agents means you can deliver on audience expectations, without putting human agents under increased pressure.
Storm Machine Agents are an easy-to-use and scalable solution for competing in the age of fast, efficient, and omni-channel customer interactions.