Is HubSpot Service Hub the tool you need to deliver a better customer experience?
It’s no secret that today’s customers expect more from the companies they buy from. Demands for exceptional service are higher than ever in a world where your clients expect instant solutions to their problems and ongoing support with every purchase.
Unfortunately, providing the kind of exceptional service your customers are looking for isn’t always easy. To thrive, you need a way to deliver personalised, engaging, 24/7 service, through the channels your customers like most. It’s no wonder most service reps and business leaders are overwhelmed.
The only way to survive in this competitive landscape is with access to the right technology. That’s where solutions like HubSpot Service Hub come in, to help you master your customer experience strategy, and stand out from the crowd.
HubSpot Service Hub is just one of the many “hub” software segments available from HubSpot, a leader in digital tools for service, sales, and marketing. Trusted by brands like GoFundMe, and Ocean Spray, HubSpot Service Hub is available either as a standalone product or as part of a complete suite of solutions from HubSpot.
The Service Hub expands your support team’s capacity, improves customer relationships, and enhances customer service management at every stage of the client journey. Though the exact selection of features you get will depend on which package you purchase from HubSpot, the most popular Service Hub capabilities include:
HubSpot’s Service Hub has a free version available, which comes with access to basic ticketing functionality, live chat, team email, tickets closed reporting, shared inbox technology, a reporting dashboard and contact management. There’s also the option to purchase Service Hub alongside the Sales and Marketing Hubs from HubSpot, for an end-to-end customer experience strategy.
The HubSpot Service Hub is a comprehensive environment where teams can improve their chances of deeper, more meaningful interactions with customers. Within this software ecosystem, you’ll find everything you need to serve your clients more effectively, including intelligent ticket and conversation routing, live chat, and even a shared inbox where you can track discussions. The more advanced your Service Hub package, the more powerful your features become, including features like help desk automation, playbooks, and 1:1 video messaging.
HubSpot Service Hub is a highly flexible and scalable solution that allows users to start with access to free tools and invest in new technology and feature sets as the business begins to grow. Some of the major benefits of HubSpot Service Hub include:
HubSpot Service Hub is a comprehensive, yet easy-to-use environment for service management. If you want to learn more about the customer journey and make sure you can deliver the meaningful experiences your clients are looking for, HubSpot Service Hub has you covered.
The free version of the software means it’s easier for even smaller companies to start experimenting with service software. You can then upgrade and enhance your customer service strategy however you choose by diving deeper into the HubSpot Service hub, and the accompanying hubs in the HubSpot ecosystem.