Your guide to the Microsoft Power Platform
Microsoft is no stranger to world-changing technology.
From Windows to Microsoft Teams, the company has introduced a slew of new innovations in the way we live and work over the years. The Microsoft Power Platform is yet another compelling addition to a portfolio full of amazing Microsoft products.
Over the last few years, Microsoft has been gradually developing and rolling out pieces of the “Power Platform.” This environment is intended to offer companies an adaptable environment for data management and innovation. For instance, there’s Power BI for insights into statistics for better business decision making, and Power Flow, the workflow automation engine for teams.
More recently, Microsoft PowerApps also appeared, giving developers a way to strengthen their performance with custom-made applications and automations.
Let’s take a closer look at what the Power Platform can do, and how it can improve your CX strategy.
The Microsoft Power Platform is a comprehensive environment for data usage, development, and insights. According to Microsoft, the Platform will be the “extensibility” framework companies use across all Microsoft 365 and Dynamics products – including the Microsoft Dynamics CRM.
By allowing companies to connect insights from multiple environments, build automated workflows and design custom reports, Microsoft Power Platform makes it easier for companies to get the most out of their transformation strategies in the digital age. The platform also connects with a range of other Microsoft applications and tools, like Azure, Dynamics 365, and Office 365. The features of Microsoft Power Platform include:
All of the tools available as part of the Microsoft Power platform also come with support from the Microsoft Team. You can find tons of documentation and self-help solutions online to get you started, as well as high-quality specialist services too.
Microsoft’s Power Platform is all about making the business landscape a more efficient and innovative place, whether you’re building apps, or creating your own chatbots. For customer experience purposes, this ensures you can make stronger decisions about your service strategies and empower employees to perform at their best. Features include:
Extensive support and guidance from the Microsoft community, as well as tons of documentation, forums, and other tools to help you get building mean you can start making changes to your CX environment instantly. Microsoft ensures that the Power Platform is suitable for everyone.
Microsoft’s Power Platform is an ecosystem of connected tools intended to help businesses grow with the right access to data and innovation. Whether you’re making more informed decisions with real-time insights or supporting your CX agents with support from chatbots, the result is better employee and customer experiences all around.
Looking forward, Microsoft plans to continue building on the Power Platform experience, delivering more ways for companies to achieve their goals for excellent customer service and business innovation. The more the Power Platform continues to grow, the more companies will be able to accomplish with their data, automations, and workflows.
In the meantime, make sure you check out the Microsoft Power platform if you want to discover the benefits of better data opportunities for your customer experience strategy.