Keep your workforce running smoothly
Managing a modern team can be quite a challenge these days. The rise of hybrid and remote working means team leaders need to engage and motivate employees distributed all over the world. Fortunately, the right technology can make a huge difference.
Verint Workforce Management is a unique platform made by the Verint team, to enhance the way employees work together in a changing environment. The Verint WFM offering promises companies an opportunity to rethink the way the workforce operates, with a convenient set of tools, all intended to give you better insights into your workflow, and more opportunities for growth.
The WFM offering has already delivered incredible benefits to a range of companies. For instance, USANA says they answer 90% of calls within 30 seconds with this technology, and Guardian Life reported a 30% reduction in overtime.
Let’s take a closer look.
Created by the digital experts at Verint, the WFM system transforms the way business leaders, managers, and supervisors track, motivate, and empower their teams. Particularly valuable in the new world of hybrid work, this workforce management solution provides an end-to-end view into your employee environment, giving you the power to upgrade customer experiences.
According to Verint, the WFM technology, based in the cloud, will give companies the tools they need to understand how changes in employee performance influence customer satisfaction levels. The solution also helps with employee satisfaction, by ensuring every member of your team gets the information they need to work productively. Features include:
The full Verint workforce management solution can also feature a range of additional modular features, like enterprise recording, for all kinds of communications, text and speech analysis, transcription, workforce performance management, and automatic quality reporting.
Verint’s offering works anywhere, with a range of cloud environments, so you can quickly and easily track employee performance, assign tasks, and manage shifts wherever your business takes you. The addition of mobile applications customised for agents and supervisors is particularly valuable in an age where team members are spending more time working away from the office.
The Verint Workforce Management platform is just one tool offered by Verint to enhance the current workplace. The solution is available alongside workforce optimization tools, knowledge management services, back-office workforce engagement measurements, and even automated quality management tools. You can even align your workforce engagement platform with desktop and process analytics. Verint workforce management helps companies of all sizes to easily and accurately forecast and schedule employees while giving them the flexibility they need in a new world.
With Verint WFM, companies can easily establish appropriate staffing levels to meet changing customer demands across various product lines, locations, work queues, and channels. You can even schedule staff based on their shift preferences, skills, and more. Benefits include:
If you’re looking for an award-winning solution to help you improve the productivity of your team, while unlocking better customer experiences, Verint has you covered. The Verint Workforce Management system is available as part of the comprehensive Workforce Engagement portfolio from Verint. This solution offers everything businesses need to better understand their audience, deliver better outcomes, and maximize employee performance.
Whether you access simple features like cloud-based scheduling and shift management, or you want to expand with things like automated quality management and optimisation, Verint’s solution is an incredible tool. The system is streamlined and easy to use, with customizations to suit almost any business, in any environment.
For boosting not just customer relationships, but employee connections too, Verint WFM is a great investment that’s sure to deliver results.