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Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
CRM & Customer Data Management
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Oracle’s Role-Based AI Agents Promise to Boost Revenue
SAP Connect 2025: The Top 10 Announcements (So Far!)
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
BT and Infobip Aim to Unify the Contact Center Space
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
The Latest BIG News from Cisco, Salesforce & Accenture
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Role of Acoustic Technology in the Modern Contact Center
