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Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Service Management & Connectivity
How Leading Telcos Use Journey Orchestration to Cut Churn
Security, Privacy & Compliance
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
Less Tech, More Flow: Why Orchestration Is the New CX Power Move
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
AI & Automation in CX
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
ServiceNow Expands Vision For AI Transformation
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
AWS Glitch Disrupts Customer Experience Across the Internet
CRM & Customer Data Management
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Role of Acoustic Technology in the Modern Contact Center
