AppTek's award-recognised speech recognition technology to deliver accurate recognition of voice-based customer interactions
AppTek, a leader in Artificial Intelligence (AI), Machine Learning (ML), automatic speech recognition (ASR), Natural Language Processing (NLP) and Text-to-Speech (TTS) technologies, announced that it has met the interoperability requirements outlined by CallMiner, the leading provider of the conversation analytics to drive business improvement, for its Open Voice Transcription. AppTek will be joining OVTS as a founding member and help define the standards to meet the needs of the industry. AppTek will also be able to integrate within and develop against the CallMiner Eureka platform.
Thanks to AppTek’s ASR technology, businesses can now unlock the Voice of the Customer and Agent in over 30 languages and dialects. AppTek’s award-winning AI-enabled speech-to-text technology extracts actionable insights and business intelligence from 100% of voice interactions.
AppTek’s ASR technology includes a wide range of language, accent and dialect support with machine learning models made to deliver high-quality recognition for more accurate transcriptions of customer conversations. CallMiner certifies the interoperability of AppTek’s ASR technologies with the Eureka conversation analytics platform to ensure fast and seamless deployment for its customers.
Jeff Gallino, CTO, CallMiner, said:
“The contact center is home to a wealth of business intelligence insights, but being able to convert voice to text for every customer conversation is critical in unlocking this value and driving enterprise-wide improvement.”
“We’re happy to have AppTek as a founding member of the OVTS ecosystem, and look forward to working together to enable organizations to leverage their existing or preferred speech recognition vendor and take advantage of powerful conversation analytics capabilities.”
AppTek COO Mike Ferzacca, said:
“We are thrilled to be included in the CallMiner OVTS ecosystem to pair our ASR technology with CallMiner’s conversation analytics platform to offer industry-leading accuracy across a broader range of languages to better extract and operationalize insights from voice-based interactions.”
“The combination of AppTek’s and CallMiner’s artificial intelligence and machine learning technologies offer businesses the ability to mine 100% of conversations for intelligence that can drive substantial improvements across the enterprise.”