CWSI, Ireland’s most experienced modern workplace security and compliance specialist, announced a new partnership with Dubber, the global leader for compliant call recording and voice AI solutions.
Dubber has been working with CWSI as a support partner in the UK since 2019. The firm chose CWSI ad a master reseller in Ireland due to its expertise in supporting the solution within the UK and EMEA.
Dubber is GDPR, MiFID II and PCI DSS-compliant, cloud-based, easily deployed and infinitely scalable. Its platform captures all calls and enriches them with Voice AI, allowing for a line-by-line sentiment analysis that can improve customer experience and identify potential compliance risks in real-time.
Dublin-based CWSI provides modern security and compliance solutions to customers both directly and via channel partner relationships. CWSI will be offering Dubber via channel partners only, focusing on those partners with expertise in Microsoft Teams and a strong presence in regulated industries.
Ronan Murphy, CEO of CWSI, said:
“Gartner predicts that by 2025, 75% of conversations at work will be recorded. Many of these conversations will take place over collaboration platforms like Microsoft Teams. This new, significant partnership with Dubber will enable CWSI to build on the success that Dubber has achieved globally for its unified recording and voice AI technologies.
“All Irish organisations will be able to harness the revenue accelerating potential of collecting this valuable voice data and overcome the challenges posed by dispersed work environments. In particular, regulated enterprises will be able to securely capture, analyse and create alerts based on critical voice data.”
“Potential partners will benefit from significant recurring revenue and margin uplifts and the ability to leverage Dubber’s APIs to provide value-added integrations into tools like Dynamics or Power BI.”
Simon Broadbent, VP of Sales at Dubber, said: “CWSI is an obvious partner for us in Ireland as they have deep industry knowledge and an unparalleled reputation for service delivery in the areas of enterprise mobility, compliance and security. Dubber is committed to providing resources and capabilities which support CWSI’s industry knowledge and relationships in order to deliver a world class unified call recording service, with an immediate focus on satisfying the rapidly expanding regulatory requirements for Microsoft Teams and Cisco Webex Teams users.”
Dubber is the platform of choice for more than 150 service provider networks globally, including AT&T, Verizon, Sprint, Telstra, and 02. Dubber also collaborates with Zoom Phone and Meetings, Cisco Webex Calling and Microsoft Teams.
Steve McGovern, CEO of Dubber, said:
“CWSI’s extensive reach and sector knowledge support our continued growth as we look to meet the growing needs of Ireland’s business and government organisations. We are looking forward to collaborating with such an ambitious partner that has such a strong reputation and footprint in their markets.”
