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CRM
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Contact Center
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
Customer Data Platform
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
Why Legacy CCaaS Pricing Is Broken and What’s Next
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
