Home
Contact Center & Omnichannel
Lessons Learned from Amazon Connect Horizons
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Cisco Introduces the Webex Contact Center for Salesforce
Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
BT and Infobip Aim to Unify the Contact Center Space
The Latest BIG News from Cisco, Salesforce & Accenture
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
