Latest CCaaS News

Contact Center & Omnichannel​

Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up

Contact Center & Omnichannel​

Can Zendesk Cut Multilingual Contact Center Costs With AI?

Contact Center & Omnichannel​

Contact Center Modernization Has a New Risk Profile

Contact Center & Omnichannel​

Could Your Contact Center’s Sentiment Tool Break EU Rules?

AI & Automation in CX

The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics

AI & Automation in CX

Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast

AI & Automation in CX

TTEC Digital Lands First Agentforce Contact Center Go-Live

AI & Automation in CX

Is the Standalone Contact Center Dead? Why Zoom’s Q2 Signals a Vendor Purge

AI & Automation in CX

Google Cloud and Verizon Double Down on AI-Powered Customer Experience

Contact Center & Omnichannel​

The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?

AI & Automation in CX

Big CX News from Five9, Cisco, Meta & More

AI & Automation in CX

Genesys Puts AI Trust at the Center of Its Agentic CX Strategy

Contact Center & Omnichannel​

Five9 Wins $100M Financial Services CCaaS Contract

Contact Center & Omnichannel​

Five Costly Mistakes Enterprises Make When Replacing a Legacy Contact Center Platform

AI & Automation in CX

The AI Race Has a Customer Experience Problem

AI & Automation in CX

Big CX News from Avaya, ServiceNow, NiCE & HubSpot