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AI & Automation in CX
Salesforce and Vonage Bring AI Voice Power to the Contact Center
End Costly QA Guesswork with Automated Evaluation
Five9 Appoints New CEO to Lead AI-Driven Strategy
CX TV
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Contact Center & Omnichannel
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
CRM & Customer Data Management
How to Choose a Journey Orchestration Platform in 2026
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
