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Contact Center & Omnichannel
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
ChatGPT Moves Into Commerce With Instant Checkout
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
Explainer: Reducing Time To Resolution with CX Automation
Faster Innovation Demands Smarter Contact Centers
Deflection Is NOT a Contact Center AI Strategy. This Is
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
Turning Data into Decisions with Conversational AI
Service Management & Connectivity
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Rethinking Voice in the Modern CX Stack
When AI Sounds Human: What It Means for the Future of Customer Service
Stop Compliance Failures Before They Cost You
Customer Analytics & Intelligence
6 Helpful Tools to Build AI Agents That Actually Work
