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Conversational AI
Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents
Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents
Contact Center
Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI
CX TV
Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers
Why the Future of Contact Centers Is More Human Than You Think
Customer Data Platform
Salesforce Unveils Tableau Next: 5 Big Talking Points
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
CRM
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
The Big Salesforce-Google Partnership: A Closer Look
Google Debuts Its “Next-Generation” Customer Engagement Suite
Big CX News from Salesforce, HubSpot, Twilio & Shopify
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
