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Loyalty Management
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
Contact Center
Balancing Human Expertise and AI in Customer Service
Workforce Engagement Management
Shopify CEO Directs His Team: Hire an AI Before You Hire a Human
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?
CRM
Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go
Conversational AI
What’s the Cost of Not Investing in Customer Service AI and Automation?
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
What Will My Contact Center Look Like in 5 Years?
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
The Retail Contact Center: 4 Trends for 2025
ServiceNow Reimagines the ServiceNow Store for the AI Agent Era
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Future-Ready Agents: Visual Intelligence in Contact Center Training
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”
