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AI & Automation in CX
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
CX TV
Command, Not Control: Surviving Social CX Without Losing Your Soul
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
Traditional Research Is Out: Could This Be The Last Year We Use Search Engines?
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace
Customer Engagement Platforms
SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
AI Delivers 39% Faster Resolutions – But Is Speed the Right Measure of CX Success?
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
BNP Paribas Backs AI Startup Incio, Here’s The CX Catch
From Queue to Conversation: Redesigning the Service Journey
AI Agents Handle 30% of Airbnb Customer Support Tickets as Company Expands Automation
Security, Privacy & Compliance
Global Tech Giants Form Trusted Tech Alliance To Rebuild Customer Trust Across the Stack
