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WFO
Enterprise Connect 2024: News You Might Have Missed
Contact Centre
Zendesk Appoints New Chief Legal Officer – The Start of a Trend?
CX TV
AI the NICE Way: 3 Solutions Redefining CX
Ground Your AI Strategy on Data, Says Salesforce Exec
CRM
Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”
CEO Chat: Mike Burkland, Five9
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Speech Analytics
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
NICE Gives Its Enlighten AI Suite a Memory, Aims to Power More Personalized Experiences
Conversational AI: 5 Simple Steps to Get Going
Cloud Software: How to Put the Right AI Tools in the Right Hands at the Right Time
RingCentral MVP Rebrands as Employee Experience Platform ‘RingEX’
5 Benefits of Using a Cloud-Native Data Platform To Increase Your AI and CX’s ROI Potential
Big CX News from Twilio, Cisco, Verint, and HMRC
How Does Contact Center AI Mature?
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings