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CRM & Customer Data Management
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Contact Center & Omnichannel
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Voice Remains CX Powerhouse: AI And Cloud Fuel Its Global Surge
Agentic AI Ushers in a New Era of Holiday Shopping
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Trust in AI: How Customer Confidence Defines the Future of CX Automation
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Big CX News from AWS, ServiceNow, Forrester & Zoho
Service Management & Connectivity
ServiceNow Expands Vision For AI Transformation
How Microsoft’s AI Strategy is Transforming Customer Experience
Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover
Forrester’s Customer Experience Predictions for 2026
CX TV
The Gritty Truth About AI Voice Agents & Human Empathy
How Can Multi-Agent AI Orchestration Optimize Customer Interactions?
Outdated WFM Is Costing You – Unlock ROI with Workforce Intelligence
