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Contact Center
10 Bad Customer Service Examples, and What You Can Learn from Them
Conversational AI
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Reviews
AudioCodes Voca Review: A Leading MS Teams Contact Center Solution
Workforce Engagement Management
How to Compare AI Agent Assist Software in 2024
AI Agent Assist Trends for the Contact Center
“Cost Effective, All-in-One, AI-First CCaaS”: UJET Sets Sights on SMB and Mid-Market
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Amelia is Bringing its GenAI Solutions to the Las Vegas Strip
Microsoft Teams Contact Center Solutions: Why Voca Ranks #1
Meet Your Customers Where They Are, But Don’t Always Keep Them There
Customers Reject AI for Customer Service, Still Crave a Human Touch
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
CRM
Salesforce Teases a New “Agentforce Platform” for Customer Support
