Latest Artificial Intelligence News

Contact Center & Omnichannel​

Smart from the Start: Why AI is the Core of the Modern Contact Center

Contact Center & Omnichannel​

Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”

Contact Center & Omnichannel​

Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio

CRM & Customer Data Management

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

CRM & Customer Data Management

OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership

CRM & Customer Data Management

The Big Cisco-ServiceNow Partnership: A Closer Look

CRM & Customer Data Management

Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles

Big CX Update

AI, Expansion, and Excellence: Diabolocom’s Global Growth Story

Customer Analytics & Intelligence

Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents

Contact Center & Omnichannel​

XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX

Customer Analytics & Intelligence

Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents

Contact Center & Omnichannel​

Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI

Customer Analytics & Intelligence

Anticipating Customer Needs with Predictive Analytics

CX TV

Why the Future of Contact Centers Is More Human Than You Think

Customer Analytics & Intelligence

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

Contact Center & Omnichannel​

A Contact Center Chatbot Invents Company Policies, Now Customers Want Out