Home → Artificial Intelligence
Loyalty Management
Proactive Customer Service: Definition, Examples and Strategies
Conversational AI
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations
Contact Center
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
Gartner Warns Against Using AI to Replace Human Agents
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services
Remote, Not Distant: Enhancing Quality with Hammer Edge
CRM
Staff Reps Slam SAP’s Restructure as 4,100 European Jobs Hang In the Balance
AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company
CX TV
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
Big CX News From OpenAI, Google, Salesforce, and Verint
Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
Workforce Engagement Management
Knowledge Management Software: How Augmenting AI with Human Resource Enhances Service Delivery
New York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the Law
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution
