Home → Artificial Intelligence
Contact Center & Omnichannel
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
Customer Analytics & Intelligence
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
7 Best Practices for Contact Center AI in 2025
Introducing Contact Center Talk with Justin Robbins
Redefining Customer Experience in a Digital Age
Marketing & Sales Technology
10 CRM Platform Providers to Watch Out for in 2025
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta
HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025
“Unofficial” Third-Party GenAI Tools Will Solve 40% of all Customer Service Issues by 2027, Gartner Predicts
Contact Center AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
Microsoft Announces Multilingual Contact Center Voice Agents
Agentic AI: How to Turn Passive Problem Recognition into Pro-active Resolution
The Financial Services Contact Center: 3 Trends for 2025
