Latest Artificial Intelligence News

Customer Analytics & Intelligence

Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working

CX TV

NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come

Contact Center & Omnichannel​

5 Expert Contact Center Predictions for the New Year

Contact Center & Omnichannel​

Big CX News from Microsoft, ServiceNow, Cisco, & Verint

Customer Analytics & Intelligence

Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies 

Customer Analytics & Intelligence

Cisco Outlines Its “Internet of Agents” Vision

CX TV

Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)

Contact Center & Omnichannel​

Analyzing the Current State of AI In Business Communications

Contact Center & Omnichannel​

AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens

Workforce Engagement Management

An Awesome Contact Center QA Strategy: What Does It Look Like?

Contact Center & Omnichannel​

Apple Bails on Auto-Summarizations: Should Contact Centers Too?

Contact Center & Omnichannel​

5 Disruptive Use Cases for AI in Customer Experience

CRM & Customer Data Management

Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown

Contact Center & Omnichannel​

AI’s Evolving Role in the Contact Center

Contact Center & Omnichannel​

Microsoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center Platform

CRM & Customer Data Management

ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”