Latest Artificial Intelligence News

Contact Center & Omnichannel​

RingCentral Migrates its Agents Away from NICE-Powered Platform

Contact Center & Omnichannel​

Five9 to Launch ‘New Paradigm’ AI Agents Next Week

Workforce Engagement Management

RingCentral and Verint Form WEM Partnership

Contact Center & Omnichannel​

The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

CRM & Customer Data Management

The Big Zoho-NVIDIA Announcement: A Closer Look

CRM & Customer Data Management

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown

Contact Center & Omnichannel​

Essential Technologies Shaping the Future of Contact Centers

Contact Center & Omnichannel​

Five9 & Pindrop Announce an “Industry-First” Native Integration

Contact Center & Omnichannel​

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

Contact Center & Omnichannel​

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Contact Center & Omnichannel​

Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?

CRM & Customer Data Management

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Workforce Engagement Management

Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

Contact Center & Omnichannel​

5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)

CRM & Customer Data Management

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions