Latest Artificial Intelligence News

Contact Center & Omnichannel​

AI in Action: Use Cases for Faster, Smarter Contact Centers

Contact Center & Omnichannel​

Why You Still Need Your Agents In a World of GenAI

Contact Center & Omnichannel​

UJET Gains $76MN In Funding, Appoints Co-CEO to Accelerate Its Midmarket CCaaS Push

Customer Analytics & Intelligence

Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices

CX TV

Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More

Customer Analytics & Intelligence

Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company

Contact Center & Omnichannel​

Unlimited Possibilities for Service Providers in Conversational AI

Contact Center & Omnichannel​

Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini

Contact Center & Omnichannel​

QA: The Contact Center Leader’s Guide to Quality Assurance

Event News

Avaya to “Redefine AI-Powered CX Solutions” at GITEX 2024

Contact Center & Omnichannel​

The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees

Contact Center & Omnichannel​

Five9 & Verint Announce a New Integration, Take Their Partnership Beyond WFO

Contact Center & Omnichannel​

Top Tips: How to Meet Evolving Contact Center Requirements

Contact Center & Omnichannel​

Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?

CRM & Customer Data Management

HubSpot Introduces Agent.AI: The “Only” Network of AI Agents

CRM & Customer Data Management

The Latest BIG News from Salesforce, HubSpot, OpenAI, & Talkdesk