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ServiceNow President Desai Leaves After Hiring Policy Breach
Contact Center & Omnichannel
Big CX News from NICE, Salesforce, Gamma & SAP
Customer Analytics & Intelligence
Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Agent Assist: Use Cases, Benefits, & Providers
Big CX News – The Latest on the Google-HubSpot Fallout, Patagonia’s Call Center AI Lawsuit, & More
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
CX TV
Friend or Foe? AI & the Contact Center Agent
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles
Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering
Contact Center: What is an AI-Powered Bot?
