Latest Artificial Intelligence News

Workforce Engagement Management

Slack Sales Elevate Transforms Team Performance

Uncategorized

Medallia Confirms CEO Joe Tyrrell Has Stepped Down

CRM & Customer Data Management

Oracle Brings More AI Capabilities to Service & Sales Teams

Contact Center & Omnichannel​

3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)

CRM & Customer Data Management

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global

CRM & Customer Data Management

HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It

Contact Center & Omnichannel​

The Modern Contact Center Stack: What Does It Look Like?

Workforce Engagement Management

Calabrio Confirms CEO Exit, Releases New QA Tools

Contact Center & Omnichannel​

Omnichannel Contact Center: The Hot Trends of 2024

CRM & Customer Data Management

Salesforce Backs Out of Informatica Deal, Reports

CRM & Customer Data Management

CPaaS Platforms: Trends, Industries, and Differentiators

CRM & Customer Data Management

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

CRM & Customer Data Management

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

CRM & Customer Data Management

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Contact Center & Omnichannel​

Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm

Customer Analytics & Intelligence

Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases