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Contact Center
Automotive Case Study in Focus: SugarCRM and Casabaca
Customer Data Platform
Authenticx Releases a Quality Management Solution for Healthcare
Verint Releases a New Data Integration for Zoom
Oracle Starts Layoffs in the US
Reputation Integrates with Microsoft Dynamics 365
Data Studio Is Now a Google Cloud Service
Zendesk Reports Q2 Losses – How Will It Bounce Back?
Conversational AI
Unlocking Insights from Customer Conversations for Marketing
Top 8 Business Intelligence Tools
Forsta and Rio SEO Team Up on Localised Customer Experiences
Oracle Database Services Are Now Available on Microsoft Azure
ZoomInfo Joins AWS Partner Network
SAP Acquires Askdata
5 Ways to Unlock Unstructured Conversation Data in Your Business
CRM
Adobe Hedges Its Bets on CDP Platforms
A Beginner’s Guide to Business Intelligence Reporting
