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Contact Center & Omnichannel
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Uncategorized
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
Teleperformance Contact Center Staff In Revolt: “We’re Not Allowed to Use the Bathroom!”
How to Find the Best Salesforce Partner in 2025
BPO Contact Centers In 2024: Where Can They Add Value?
Why Is India the Next Hotspot for CCaaS Vendors?
CX Outsourcing: Managing the Unmanaged Areas of Your Business
Customer Engagement Platforms
CX Outsourcing: The Trends, Benefits, & Providers
Triple Impact Connections Deploys CXone to Support Rapid Growth
Customer Analytics & Intelligence
Conversational Intelligence: Use Cases, Success Stories, & Predictions
Sprinklr Teams Up with Tech Mahindra, Aims to Replicate European CCaaS Success Worldwide
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
