Home → BPO
Event News
Champions Take the Stage: Announcing CX Awards 2024 Winners!
Contact Center
Alorica Partners with Automation Anywhere to Boost AI Capabilities
You’re Invited: Join Us to Celebrate Excellence at CX Awards 2024
The CX Awards 2024: Revealing Our Dazzling Finalists!
CRM
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Beyond the Trophy: Unveiling the Journeys of Our Remarkable Previous Winners
Voice of the Customer
Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal
Global BPO Chooses CC Provider for ‘Same Day’ Customer Deployment
Teleperformance Strikes $185MN Megadeal with Microsoft to Launch GenAI Solution
Workforce Engagement Management
CXT BPO Case Study: Genpact and Garden of Life
Introducing the CX Today Marketplace
Teleperformance Proposes Acquisition of Majorel
Customer Data Platform
Big CX News from AWS, Bandwidth, Concentrix
Concentrix’s Acquisition of Webhelp Is Good News for the Customer Service BPO Space
3 Secrets to Improving Agent Experiences and Cutting Operational Costs
The State of CX Outsourcing in 2023
