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Customer Data Platform
The Future of Visual Intelligence in Customer Support
Voice of the Customer
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Contact Center
CallTower Expands Global Communications with Inoria Partnership
Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
Workforce Engagement Management
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
CX TV
Contact Centers! Are You Ignoring the Elephant In the Room?
Avaya Presents a Virtual Operations Manager for Contact Centers
QA: The Contact Center Leader’s Guide to Quality Assurance
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024
MiaRec AI Prompt Designer: Revolutionizing AI Prompt Customization and Testing
CRM
Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations
