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Customer Analytics & Intelligence
What is Business Intelligence? How Enterprises Turn Data into Strategy
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
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PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Salesforce Unveils Tableau Next: 5 Big Talking Points
Contact Center & Omnichannel
UC & Contact Center Consolidation Is Accelerating – Here’s What’s Driving It
CRM & Customer Data Management
The Big Salesforce-Google Partnership: A Closer Look
Future-Ready Agents: Visual Intelligence in Contact Center Training
The Future of Visual Intelligence in Customer Support
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
CallTower Expands Global Communications with Inoria Partnership
Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
Workforce Engagement Management
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
