Home → CCaaS
Workforce Engagement Management
20 Reasons Why Knowing Privacy Laws is Non-Negotiable in Customer Experience
Voice of the Customer
Why You Need to Identify Customer Pain Points ASAP – The Foundation of Effective Solutions
Contact Center
6 Unexpected Ways to Enhance CX Through Tech Savviness
Customer Data Platform
Why Enhancing Reporting Skills is Crucial for Better Customer Experience Insights: 10 Reasons
Big CX News from NICE, Five9, Zoom & Webex
8×8 Finds Its CCaaS Groove in the Midmarket, Sees Deals Spike in the Segment
Conversational AI
Zendesk Report Predicts the End of Customer Wait Times
Zoom Signs Its Largest-Ever Contact Center Deal, Surpasses 1,100 CCaaS Customers
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions
Five9 to Layoff ≈180 Employees, Aims to Drive “Shareholder Value”
Senior Figures Leave Webex Amidst Cisco’s Layoffs & Collaborations Squeeze
Power Moves: Redefining CX with Dynamic Porting & Implementation
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
NICE CEO Pours Cold Water on Microsoft’s CCaaS Entrance & Expertise
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
