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Contact Center & Omnichannel
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
CX TV
Probing the Gartner Magic Quadrant for CCaaS 2024
CRM & Customer Data Management
HubSpot’s Pricing Gamble Pays Off. Should Others Follow?
Five9 & Pindrop Announce an “Industry-First” Native Integration
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions
Harnessing the Power of Data in Contact Centers
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Contact Centers! Are You Ignoring the Elephant In the Room?
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
