CX Today’s Charlie Mitchell presents the 2024 Gartner Magic Quadrant for CCaaS.
He’s joined by Dave Michels, Lead Analyst at TalkingPointz, and Nerys Corfield, Director of Injection Consulting.
Together, they consider some of the questions swirling the Gartner MQ, which include:
- Is the inclusion criteria fair?
- How does it reflect broader CCaaS trends?
- How should CCaaS buyers leverage the report?
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