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Contact Center & Omnichannel
Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers
Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform
Five9 Introduces Genius AI to Simplify Contact Center AI Adoption
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
Contact Center: Why Must-Have AI is the Key to Stellar Customer Service
Omnichannel: A Contact Center Leader’s Guide
The Autonomous Customer: BT Shares CX Insights from Its Research
AI in Action: Use Cases for Faster, Smarter Contact Centers
Customer Analytics & Intelligence
Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices
Event News
Avaya to “Redefine AI-Powered CX Solutions” at GITEX 2024
Update! The Leak of 12,000 Call Records Is Not a Breach, Claims Twilio
The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees
Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?
Navigating Digital Communication Channels to Enhance Customer Interaction
