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Conversational AI
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Contact Center
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
Your Next Customers Will Be AI. Are You Ready?
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
CRM
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Top Contact Center Vendors for 2025: Unlock AI-Powered CX & Enterprise ROI
Loyalty Management
10 Brands That Used Generative AI to Transform Customer Experiences
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
Customer Data Platform
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Workforce Engagement Management
How to Add Video Summaries Without ChatGPT
How LLMs and AI Will Change the Contact Center Landscape
