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Contact Center & Omnichannel
ChatGPT Moves Into Commerce With Instant Checkout
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Customer Analytics & Intelligence
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
Your Next Customers Will Be AI. Are You Ready?
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
CRM & Customer Data Management
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Top Contact Center Vendors for 2025: Unlock AI-Powered CX & Enterprise ROI
Customer Engagement Platforms
10 Brands That Used Generative AI to Transform Customer Experiences
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Workforce Engagement Management
How to Add Video Summaries Without ChatGPT
