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Contact Center
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
CRM
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
The Top Contact Center Vendors to Consider in 2025
Customer Data Platform
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Workforce Engagement Management
How to Add Video Summaries Without ChatGPT
How LLMs and AI Will Change the Contact Center Landscape
Voice of the Customer
What Can The Wonka Experience Teach Us About Customer Experience?
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
Contact Center AI: How to Take the First Steps
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
Voice 2.0 and the Rise of Intelligent Voice in CX
