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Customer Data Platform
The Latest on Bard, Google’s Answer to ChatGPT
CRM
Big CX News from Microsoft, Meta, and Qualtrics
Workforce Engagement Management
Thus Spoke ChatGPT
Microsoft Showcases Copilot. Here’s How It Will Help Gain and Retain Customers
Contact Center
NICE Achieves Milestone of One Million Agents on CXone
4 Clever Actions to Control the Voice Costs of a CCaaS Migration
OpenAI Has Released ChatGPT-4. Here Is How Brands Are Already Using It
Big CX News from Salesforce, Domo, and Genesys
Conversational AI
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
MSP Espria Adds Five9 to its Portfolio
How Is ChatGPT Changing CX?
Genesys Enjoys Considerable Cloud Growth After Curbing Its Legacy Innovation
Salesforce Teases “The World’s First Generative AI for CRM”
Nuance Builds ChatGPT Into Its Conversational AI
Big CX News from OpenAI, SAP, and Salesforce
Text Analytics
ChatGPT Gains Enterprise APIs
