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Customer Data Platform
Big CX News from Google, Avaya, and Microsoft
Contact Center
The Latest on ChatGPT and Its Potential In the Contact Center
Google Takes on ChatGPT With “Bard” – Here’s Why It’s Great News for CX
Why Have AWS and Genesys Teamed Up on CCaaS?
CRM
NICE Integrates ChatGPT Generative Modelling into CXone Expert
The Latest BIG News from Avaya, AWS, and ChatGPT
4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI
The Latest On the Layoffs at Microsoft, Google, and Amazon
How Could Microsoft’s ChatGPT Venture Change Customer Experience?
5 New Year’s CX Predictions from Mike Burkland and Sheila McGee-Smith
ChatGPT Could Change Customer Experience: Here’s How
Voice of the Customer
Customer Experience Trends 2023 and Emerging Tech: Expert Round Table
