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CRM
4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI
Customer Data Platform
The Latest On the Layoffs at Microsoft, Google, and Amazon
How Could Microsoft’s ChatGPT Venture Change Customer Experience?
Contact Center
5 New Year’s CX Predictions from Mike Burkland and Sheila McGee-Smith
ChatGPT Could Change Customer Experience: Here’s How
Voice of the Customer
Customer Experience Trends 2023 and Emerging Tech: Expert Round Table
