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Event News
The 2025 CX Awards: Revealing This Year’s Categories
Contact Center & Omnichannel
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”
Workforce Engagement Management
Contact Center Coaching: Tips, Activities, & Tools
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
What Is Contact Center Call Monitoring, & How Does It Work?
6 Emerging AI Threats to Contact Centers (and How to Combat Them)
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
NICE Mpower: What’s Included, & How Much Does It Cost?
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
CRM & Customer Data Management
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Customer Analytics & Intelligence
Conversational Analytics Is More Accessible Than Ever. Use It
Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders
