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Customer Analytics & Intelligence
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
Twilio Announces the Global Availability of Branded RCS Messaging
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
Contact Center & Omnichannel
Telcos Are Buying Up CPaaS Platform Providers: Why?
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
Senior Figures Leave Webex Amidst Cisco’s Layoffs & Collaborations Squeeze
Twilio Bags Seven-Figure Segment Deal with IBM
Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
CX TV
Analyzing the 2024 Gartner Magic Quadrant for CPaaS
Avaya CEO Transition: Alan Masarek to Retire, Patrick Dennis Steps Up
Vonage’s Market Value Drops By $4BN: What Went Wrong?
CPaaS: Delivering Faster, Stronger, & Better CX (CX Trends)
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
