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Are Your SMS Messages Reaching Customers? Don’t Take It for Granted
Contact Center
8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”
Avaya Acquires Edify, Continues Its Innovation Without Disruption Story
Customer Data Platform
Twilio Races Toward Profitability, But Revenue Growth Is a Concern
Verint Secures Eight-Figure Contract with Major Retailer
Twilio Co-Founder Acquires The Onion
Achieving Next Gen CX With Customer Interactions Suite From Tata Communications
SMS Vulnerabilities: Weaknesses That Consumers & Enterprises Must Be Aware Of
CRM
CPaaS Platforms: Trends, Industries, and Differentiators
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations
6 Major CPaaS Market Trends for CX Leaders in 2024
7 Reasons to Invest in CPaaS Solutions for CX in 2024
How to Compare CPaaS Providers for a CX Boost in 2024
BT’s RCS Branded Message Takes SMS to the Next Level
WhatsApp Is the Next Big Customer Engagement Channel: Are You Ready?
