CPaaS: Delivering Faster, Stronger, & Better CX (CX Trends)

CX Today's David Dungay hosts Jay Patel, Webex CPaaS Solutions at Cisco

CPaaS Delivering Faster, Stronger, & Better CX (CX Trends)
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Published: July 1, 2024

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Watch on YouTube.

CX Today’s David Dungay hosts Jay Patel, Webex CPaaS Solutions at Cisco.

The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space.

In this episode, we talk everything CPaaS, including:

  • What factors are driving the growth of the CPaaS market right now?
  • Where are the biggest opportunities for interoperability/ integration that customers can make a big difference in their CX operations?
  • How are companies using CPaaS as a competitive differentiator and can you share any customer success stories?
  • How does Cisco envision the future of CPaaS, how will you ensure companies that deploy it can be stronger and faster when it comes to their CX?

To view the rest of our CX Trends sessions, click here.

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