Latest CRM News

CRM & Customer Data Management

Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps

CRM & Customer Data Management

Loop Acquires Wonderment, Brings Two Close Shopify Partners Together

Contact Center & Omnichannel​

5 Customer Experience Trends for 2025 & Beyond

CRM & Customer Data Management

HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities

CRM & Customer Data Management

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

Uncategorized

Developing a Successful VoC Strategy: 3 Lessons from Belron

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

CRM & Customer Data Management

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

CX TV

The Power of Partnership in Elevating CX

Contact Center & Omnichannel​

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

CRM & Customer Data Management

Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate

Contact Center & Omnichannel​

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

CRM & Customer Data Management

Shopify Rules Out a CRM Push After Salesforce Beef

Contact Center & Omnichannel​

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

CX TV

Exploring the Next Big Trends in CX