Latest CRM News

Contact Center & Omnichannel​

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

Contact Center & Omnichannel​

AWS Introduces the Salesforce Contact Center with Amazon Connect

Contact Center & Omnichannel​

The State of CX 2024 Report: Key Takeaways

CRM & Customer Data Management

What’s Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan

CRM & Customer Data Management

HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”

CRM & Customer Data Management

The Big Salesforce-NVIDIA Announcement: A Closer Look

CRM & Customer Data Management

Workbooks Promises “No Bullsh*t CRM”

CRM & Customer Data Management

Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations

Customer Analytics & Intelligence

Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company

CRM & Customer Data Management

HubSpot Introduces Agent.AI: The “Only” Network of AI Agents

CRM & Customer Data Management

The Latest BIG News from Salesforce, HubSpot, OpenAI, & Talkdesk

CRM & Customer Data Management

Salesforce Announces AI Analytics Platform: Tableau Einstein

CRM & Customer Data Management

Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)

CRM & Customer Data Management

HubSpot Promises to Make AI Easy, Announces Breeze

CRM & Customer Data Management

Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering

CRM & Customer Data Management

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce