Latest CRM News

CRM

7 Reasons to Invest in the Benefits of CRM Systems in 2024

Contact Center

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

CX TV

The Latest on Microsoft’s “Copilot-First” CCaaS Platform, the New Five9-Salesforce Integration, & More

Customer Data Platform

HubSpot Announces Sensitive Data Tools for Smart CRM Users

CRM

Zoho Unveils CRM for Everyone, Promises “True Democratization”

CRM

How to Compare CRM Solutions Effectively in 2024

CRM

The Biggest CRM Trends to Watch in 2024 and Beyond

CRM

SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment

CRM

Gartner Magic Quadrant for Content Marketing Platforms 2024

CRM

CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?

Contact Center

Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence

Contact Center

Big CX News from AWS, Zoom, Salesforce & SugarCRM

Loyalty Management

Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?

CRM

Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities

Customer Data Platform

“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer

CRM

SugarCRM Snaps Up sales-i, Targets Revenue Optimization