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CRM
Salesforce Reportedly Set to Lay Off 700 Employees
ERP vs CRM: What’s the Difference and Which Do You Need?
ServiceNow Wins Big from GenAI In Customer Experience & Beyond
Meet Buddy. Pega’s New Generative AI Assistant
SAP Announces Mass Restructure, Aims to Reskill 8,000 Employees
Workforce Engagement Management
The Zendesk-Klaus Acquisition: 3 Major Talking Points
Event News
Last Chance: Submit Your Application for the CX Awards 2024
Salesforce Refutes Reports of a Hiring Freeze
Open-Source CRM Software: The Features and Benefits in 2024
10 Impressive SugarCRM Features for Customer Service
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Last Call Countdown: Only 2 Weeks Left to Apply!
Beyond the Trophy: Unveiling the Journeys of Our Remarkable Previous Winners
Gartner Magic Quadrant for Personalization Engines 2023
Contact Center
IVR Systems: The Past, Present, and Future
Nine Customer Journey Map Examples – and What We Can Learn from Them
