Latest CRM News

Workforce Engagement Management

‘77 Percent of Sellers Struggle to Complete Tasks Efficiently’ – Gartner Survey

CRM

Customer Success – What’s in a Name? Part Four

CRM

HubSpot, TikTok Team Up for CRM Leads on Social Media

CRM

SAP Embeds Generative AI Across Its Customer Experience Suite

CRM

5 Must-Have Solutions for Service and Marketing Teams

CRM

Customer Success – What’s in a Name? Part Three

CRM

The ‘Top Gun Effect’: What can a Tom Cruise Blockbuster Reach us About Customers?

CRM

Gartner Magic Quadrant for Multichannel Marketing Hubs 2023

CRM

Don’t Let Reorganisation Harm Customer Relations

CRM

SugarCRM Releases Generative AI Capabilities for Midmarket CRM

CRM

What On Earth Is SAP Trying to Achieve In Customer Experience?

CRM

Zendesk Expands Its Generative AI Capabilities, Announces New Safeguards & Controls

CX TV

Don’t Expect Zoom’s Innovative Streak to Slow Down

CRM

Salesforce’s Acquisition of Airkit.ai Proves It Has Always Been One Step Ahead

Contact Center

Sabio Explains Why Integrated Data Powers Excellent CX and Enhanced Employee Productivity

CX TV

BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More