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CRM
What it takes to lead CX transformation
Why Customer Experience Helps Retailers Find Places in Customers’ Hearts, Minds and Wallets
Contact Center
How the Talkdesk and eGain AI Initiative Modernizes CX Expectations
Salesforce Makes Service and Sales GPT Generally Available, Reveals Pricing
How to Embed Customer Experience Thinking
Introducing CX Trends 2023: A Treasure Trove of CX Conversations ✨
Salesforce Cloud CRM Prices Set to Soar
Measuring Net Promoter Score for your SaaS Product
New Salesforce App “Automates 90 Percent of Customer Service Tasks”
CX Big Updates 2023: Stay Up to Speed with Your Tech Vendors
Can Micro-Stores Help Retailers Improve CX and EX?
Pegasystems’ Stocks Have Surged. Here’s Why
Designing a differentiated B2B experience – a 22 step challenge
Loyalty Management
Vonage Goes Deeper on Conversational Commerce with New Innovations
Siloes: Your No 1 Enemy to Customer Experience… or Are They?
“Abysmal” Survey Results Show Cracks in Salesforce’s Culture
