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How to Use Call Tagging to Sort Call Recordings in a Call Center?
Contact Center
Most Innovative CX Vendors to Watch in 2023
CRM
Zoom Releases Salesforce App for Zoom Team Chat
Salesforce Genie Is Now Natively Available on Tableau
Slack CEO Announces Departure Days After Salesforce co-CEO
Bret Taylor Steps Down as co-CEO of Salesforce
Empowering Agents with Customer Context
What Is Erlang, and Why Does It Matter?
Microsoft Makes It Easier to Integrate Teams With a CRM
Microsoft’s New CCaaS Features Improve Data Management
HubSpot Improves Customer Communication With WhatsApp Availability
Salesforce Still Leads the CRM Market (and By Some Distance!)
How Can Salesforce Einstein Artificial Intelligence Help My Business?
Will CRM Swallow Up CCaaS?
Salesforce Unveils Updates to Tableau
The New Salesforce and Google CCaaS Platforms: First Impressions
