Home → Customer Engagement Platform
Contact Center & Omnichannel
NICE Launches CXi: Suite of CCaaS, WFO, Analytics & AI
Twilio Launches Growth Automation Platform
UJET Announces Google Cloud Partnership
Cisco Unveils New Webex Features to Improve CX and WFO
Observe.AI Launches Platform to Drive Next-Gen Contact Centres
Impact Tech Has on Boosting Customer Engagement
Cash Payments to Account for a Tenth of All Spending
SugarCRM Finds 80% of Customers Will Pay for Better CX
Talkdesk Finds Hold Time Soared to 71% Post-COVID
Uncategorized
Reputation: Car Industry Dependent on Feedback
Genesys Acquires Pointillist and Exceed.ai
Qualtrics Announces Experience ID
Warnings of Systems Crashes as ‘Cyber Monday’ Looms
Zendesk Finds CX Maturity Prompts Business Resilience
Puzzel Acquires Digital Engagement Firm Vergic
Twilio Report Reveals Gap Between CX Expectations & Reality
