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Contact Center
Great Cars and Great Contact Centres Have A lot in Common
Conversational AI
Sabio Enters the Interaction Analytics Space
Loyalty Management
How to Enhance Customer Experiences with Guided CX
Customer Data Platform
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
CXT Outsourcing Case Study: IBM and Natwest
7 Fantastic Use Cases for SMS in Customer Experience
Microsoft Invests in Builder.ai to Streamline Business App Development
Workforce Engagement Management
The Gartner 2023 Magic Quadrant for Outsourced Digital Workplace Services
CXT BPO Case Study: Genpact and Garden of Life
CRM
The Nucleus Research 2023 CRM Technology Value Matrix
Economic Uncertainty Spurs New Challenges in UK Debt Collection Agencies
What is Dynamics 365 Guides? An Introduction
CX TV
Sprinklr Is In the CCaaS Market, and It’s Not Here to Play Around
ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier
Let’s Reduce Truck Emissions
Should You Care About the Conscious Customer?
