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Contact Center
Cyara: Succeeding with CX Digital Transformation
Loyalty Management
Rokt raises $325mn Series E for AI Ecommerce Technology
AIB Accelerates Digital Transformation with IBM
Customer Experience in the Year Ahead – Insights from Five9
Glia and Zensar Partner on Financial Institution Customer Service
Process Transformation for Customer Experience
Voice of the Customer
Webhelp: 48% GB Adults Christmas Shop Mostly Online
Contexta360: Align Automation with Your CX Strategy
Aircall: How the Pandemic Kick-Started a Customer-Support Revolution
Customer Data Platform
MuleSoft and IBM Partner on Digital Experience Integrations
Alcatel-Lucent Enterprise Debuts ALE Connect CCaaS
LivePerson Leverages AI CX to Support Travel Industry
Sabio Named Genesys’ Partner of the Year
CRM
Salesforce: Online Holiday Sales Reach Record $275bn
HubSpot: Why Scaling Companies Need To Balance CX Technology With the Human Touch
LiveVox Partners with AppSmart
